Due to the custom, made-to-order nature of my jewelry, I do not accept returns. However, if the product is determined to be damaged or defective within 30 days of receipt, I will gladly repair or replace it at no cost. I will exchange pieces if the incorrect item was ordered, however, you are responsible for the price difference plus return shipping. Hand Stamped Charms and Initial Charm Necklaces are excluded from exchanges.
All return packages are to be prepaid and securely shipped. It is highly advised that you return all jewelry in its original box or in a protected package, with insurance and tracking. Charlie Girl Designs does not accept responsibility for packages that I do not ship myself.
In order to return an item, a written request must first be made via email to firstname.lastname@example.org. If you attempt to return a product outside this process, your exchange/repair may be delayed or refused.